Day Tour Booking and Cancellation Policy

Your booking is confirmed when Elite Tokyo Tours issues a booking confirmation after successful payment. Please check the date, start time, meeting or pickup details, number of participants and contact information as soon as you receive it.

Tell us promptly if anything is incorrect. Availability, routing and vehicle requirements can depend on the information provided at booking.

The amount shown at checkout is the price payable for the selected booking, subject to any additions you request and approve later. Prices, payments and refunds are stated and processed in United States dollars (USD). A bank, card issuer or payment provider may apply its own currency-conversion or transaction charges. Those charges are outside Elite Tokyo Tours' control.

The product page and booking confirmation identify what is included. Do not assume that admissions, meals, tickets, parking, tolls, additional transport or other third-party costs are included unless they are expressly listed.

You may cancel in writing by email to info@elitetokyotours.com, through the Elite Tokyo Tours website contact form, or by message to the official Elite Tokyo Tours WhatsApp account. Include the booking name, booking or order number, scheduled date and the email address used to book.

If cancellation is received at least 24 hours before the scheduled start time, the customer will receive a refund of the amount paid, less any non-recoverable third-party costs committed specifically for the booking. These may include tickets, classes, reservations or other services governed by the provider's own cancellation terms.

If no non-recoverable third-party costs exist, the refund will equal the full amount paid.

If cancellation is received less than 24 hours before the scheduled start time, the booking is non-refundable.

The cutoff is calculated from the scheduled start time in Japan local time. A cancellation is effective when it is received by Elite Tokyo Tours, not when it is sent.

Requests to change the date, start time, participant count, pickup details or tour requirements are subject to availability and may change the price. A requested change is not confirmed until Elite Tokyo Tours confirms it in writing.

If a requested change cannot be accommodated, the original booking remains in place unless the customer cancels it under section 3.

If you expect to be late, contact Elite Tokyo Tours as soon as possible using the contact details in your booking confirmation. A late start may shorten the experience because the original end time, reservations, transport schedule or other commitments may still apply.

A customer who does not attend and has not canceled is treated as a no-show and is not entitled to a refund.

If the customer arrives late, the tour will normally end at the originally agreed time and may therefore be shortened. No refund is provided for time lost because of customer lateness unless Elite Tokyo Tours confirms a different arrangement in writing.

For layover and departure bookings, the customer is responsible for providing accurate flight, airport, terminal, cruise, luggage and onward-travel information. Contact us immediately if those details change.

If an airline, airport, rail or cruise delay changes your arrival time, tell us as soon as you know. We will try to adjust the start time or route on the day so that as much of the tour as possible still runs within the time available. A tour that runs in shortened form because of a delay outside our control remains chargeable in full. If a delay means the tour cannot operate at all, we will offer an available alternative date where practical. If no alternative can be arranged, we will refund the amount paid less any non-recoverable third-party costs committed specifically for the booking.

Elite Tokyo Tours cannot guarantee that an itinerary can proceed when a delay leaves insufficient time to operate it safely and return the party for onward travel.

Tours normally proceed in ordinary weather, with reasonable changes to timing or routing where needed. Safety and realistic travel times take priority over the original sequence of stops.

If Elite Tokyo Tours cancels the experience because of extreme weather or another condition that prevents the service from operating safely, you may choose an available alternative date or a full refund of the amount paid to Elite Tokyo Tours for the affected booking.

We are not responsible for separate travel, accommodation or other costs you incur in connection with the booking, such as flights, hotels or onward transport arranged in reliance on it.

Tour descriptions and proposed stops describe the intended experience, not a guarantee that every venue, shop, restaurant, event or attraction will be available. Opening hours, access, traffic, crowd conditions and third-party operations can change without notice.

Elite Tokyo Tours may make a reasonable substitution or route adjustment when necessary. If a material part of the service cannot be delivered, the team will explain the available alternative or remedy.

The customer must provide accurate information that could affect the safe or practical delivery of the tour, including:

• each child's age;
• required child seating;
• mobility needs and comfortable walking level;
• allergies and dietary requirements;
• relevant health or safety considerations; and
• luggage or equipment that affects vehicle capacity.

Elite Tokyo Tours will confirm what can be supported. Accessibility, child seats, dietary arrangements and vehicle capacity must not be assumed unless confirmed in writing.

Participants must follow reasonable safety instructions from the assigned guide, driver, venue or transport provider and comply with applicable law. Elite Tokyo Tours may end or modify a service if a participant's conduct creates a safety risk, disrupts the service or is unlawful.

If a service is ended or shortened for these reasons, the booking remains chargeable and no refund is due for the unused portion. The customer is responsible for any damage, cleaning, fines or additional third-party costs caused by a participant in the party, charged at cost with documentation.

Participants remain responsible for passports, money, phones, luggage and other personal belongings. Tell the team promptly if an item is lost. Assistance may be offered, but recovery cannot be guaranteed.

To the extent permitted by law, Elite Tokyo Tours is not responsible for loss of, theft of or damage to personal belongings unless it is caused by Elite Tokyo Tours' negligence.

We recommend insurance that is suitable for your circumstances and covers cancellation, delay, medical treatment, personal belongings and the activities you plan to undertake. The customer is responsible for deciding what coverage is appropriate.

Approved refunds are issued to the original payment method. Processing time after issue depends on the payment provider and the customer's financial institution.

Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, Elite Tokyo Tours' total liability in connection with a booking is limited to the amount paid to Elite Tokyo Tours for that booking, and Elite Tokyo Tours is not liable for indirect or consequential losses such as missed flights, missed connections, lost bookings elsewhere or lost enjoyment. These limits do not apply to loss caused by Elite Tokyo Tours' intent or gross negligence, or to personal injury caused by its negligence. Venues, restaurants, transport operators and other independent providers are responsible for the services they deliver; Elite Tokyo Tours' responsibility for them is to exercise reasonable care in selecting and coordinating them.

We use the information you provide to plan and deliver your booking, to process payment and to communicate with you about it. We share it only with the guides, drivers, venues and other providers needed to deliver your booking, and with the website, payment and messaging services we use to operate. We keep it only as long as needed for those purposes and for our legal and accounting obligations, and we do not sell it.

If this policy conflicts with mandatory law, mandatory law controls. If a translated version is provided, the English version controls.

This policy is governed by the laws of Japan. If a question or dispute arises, please contact us first so that we can try to resolve it directly. Any dispute that cannot be resolved by discussion is subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Questions or cancellation notices can be sent to:

Elite Tokyo Tours

Operated by Alpha Engine GK

Email: info@elitetokyotours.com

Further company details are available on request.